“My touchpad isn’t working correctly”: Which question is most appropriate to ask?

–“My touchpad isn’t working correctly”: Which question is most appropriate to ask?–

–“Is the power/charging light on while the device is plugged in?”–

–“Is there any dust/damage to the screen?”–

–“Does this happen with specific keys?”–

–“Does this issue occur when signing in with any Google Account?”–

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